1. How quickly can a volunteer check in a returning client? From the moment a client arrives to completing check-in. 5+ minutes searching through records 2-5 minutes with some digging Under 2 minutes Under 30 seconds
2. How long does it take to generate a funder report? Time to compile demographics, service counts, and trends. 4+ hours of manual spreadsheet work 1-3 hours pulling data together Under an hour Under 15 minutes
3. How confident are you in your data accuracy? Could you verify your numbers if a funder asked? Not confident - lots of gaps and guesswork Somewhat confident but inconsistent Mostly accurate with occasional errors Very confident - clean and verified
4. How long does it take to train a new volunteer? Until they can handle check-ins independently. 2+ hours and they still need help About an hour with ongoing questions 30 minutes - mostly independent Under 15 minutes
5. How often do you find duplicate client records? Same person entered multiple times in your system. Constantly - it's a major problem Often enough to be frustrating Occasionally - we catch most of them Rarely or never
6. Can your system track what you actually distribute? Food boxes, hygiene kits, financial aid, clothing, etc. No - we use generic fields or paper notes Partially - we make it work with workarounds Mostly - covers what we need Yes - fully customized to our programs
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